FAQ

Here are some of the most popular questions our customers have. We continually update this list to keep our users up to date.

What is an ATM?
An automated teller machine (ATM) is an electronic banking outlet that allows customers to complete basic transactions without a branch representative or teller’s aid.
Please see the Belco video for an explanation on how to work with our crypto ATMs.
Belco accepts 20, 50, and 100 dollar nominals.
While there are various wallets you can use to store crypto, we recommend you use our mobile Belco wallet. Please follow one of the links Android or iOS to install it.
We charge a 10% buying fee and a 3% selling fee. However, you can cut your fees up to 50% by paying with CATM tokens.
It depends on the cryptocurrency. Usually, Bitcoin transactions take around 15 minutes to confirm. Ethereum is closer to five minutes, with most altcoins taking around one minute.
Unverified users are limited to $900 per transaction and $900 per day. Verified users see a $3000 per transaction limit, with a $10,000 per day limit. Our VIP verified users can transact up to $10,000 per transaction and trade up to $20,000 per day.
No, it’s a cash-only ATM.
Please contact our support for a digital receipt.
Please contact our support for assistance with large buy/sells amounts. We will do our best to accommodate your request.
Please contact our support and we’ll change it for you.
Please contact our compliance department with all the details available for the next steps compliance@belcobtm.com
We’ll try to approve you within 15 minutes, in case it takes longer, please contact our support team.
Please don’t panic, our ATMs are very smart and the error is most likely due to a bad internet connection or a jam, contact our support team and we’ll fix your transaction.

Success

Thank you for your request. We will contact you
as soon as possible.