FAQ
Here are some of the most popular questions our customers have. We continually update this list to keep our users up to date.
What is an ATM?
An automated teller machine (ATM) is an electronic banking outlet that allows customers to complete basic transactions without a branch representative or teller’s aid.
What nominals do crypto ATMs accept?
Belco accepts 20, 50, and 100 dollar nominals.
What are the trading fees?
We charge a 10% buying fee and a 3% selling fee. However, you can cut your fees up to 50% by paying with CATM tokens.
How long does it take to confirm transactions?
It depends on the cryptocurrency. Usually, Bitcoin transactions take around 15 minutes to confirm. Ethereum is closer to five minutes, with most altcoins taking around one minute.
What are the ATM limits?
Unverified users are limited to $900 per transaction and $900 per day. Verified users see a $3000 per transaction limit, with a $10,000 per day limit. Our VIP verified users can transact up to $10,000 per transaction and trade up to $20,000 per day.
Do you accept debit or credit cards?
No, it’s a cash-only ATM.
I didn't get my receipt. What I can do?
Please contact our support for a digital receipt.
How can I make large buy/sell deals?
Please contact our support for assistance with large buy/sells amounts. We will do our best to accommodate your request.
How can I update my phone number?
Please contact our support and we’ll change it for you.
I've been a victim of fraud. What I can do?
Please contact our compliance department with all the details available for the next steps compliance@belcobtm.com
How long registration approvement takes?
We’ll try to approve you within 15 minutes, in case it takes longer, please contact our support team.
I got an error while using the ATM machine. What I should do?
Please don’t panic, our ATMs are very smart and the error is most likely due to a bad internet connection or a jam, contact our support team and we’ll fix your transaction.